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She went into a theatrical production of stammering and mumbling. Excuse after excuse rolled off her lips and then an apology ended the backpedaling.

I wasn't impressed. After 22 years of paying premiums, I had earned the right to ask for the business and she brushed me off like I was unwanted lint.

Her actions drove me to make my decision right then and there. Like hundreds of other decisions a small business owner makes every day, I made a simple decision. I set my company's standard. We will give an opportunity to our vendors who support us, if possible. Am I right?

Within a week I had several quotes on our personal insurance from our customers and I chose the best value. After 22 years, I had earned the right to ask for the business. I wonder if that agency knows I didn't renew with them.

The lost revenue will be noticed, but they probably have no clue what it relates to. Am I right? I think I am.

Within a week I had several quotes on our personal insurance from our customers and I chose the best value.

After 22 years, I had earned the right to ask for the business. I wonder if that agency knows I didn't renew with them.

The lost revenue will be noticed, but they probably have no clue what it relates to. Am I right? I think I am.

 

 

Owner Dick Olenych

 

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Inside Business --- February 4-10, 2008Published:SMALL BUSINESS OWNER CHERISHES RELATIONSHIPS...

The single blade window cleaning squeegee was invented in 1936 by Ettore Sceccone and is still the most common form of commercial window cleaning today.

"I dont do windows" - Sonny

Copyright © 2008 Spectrum Printing

Dick Olenych is the Owner of Spectrum Printing and author of these articles. Mr. Olenych is also the author of Joe Sails, a business-behavior novel.
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