I have been too trusting of some people and companies. And I have been burned because of that. I feel like I've been left in the hot summer sun too long - burned and drained.

It's my business is establishing a great reputation for being honest, helpful and truly empathetic with our clients.

My employees are mimicking me, and the customers are loving it. So my strengths are also my weaknesses?

Yes. I'm now building processes to protect my business from me. It sounds ironic, but it's the truth. I wonder if all new business owners grow through trial and error, through emotional peaks and valleys.

I hope it's not just me. I guess that's why buying a franchise is so popular. One buys the wisdom of others.

If I had known last year what I know now, I would not have signed any contracts for six months - the details will make or break you.

To anyone considering small-business ownership, I would say: Take your time. Research and review everything with your attorney no matter how trivial the contract.

From now on, the only clause I want to see without my attorney reviewing it has a first name of Santa.

First, cash is king. Understand your cash flow issues and attack them at their root. For instance, if collections are a problem, establish a policy that only certain customers will be eligible for credit.

 

 

 

 

 

 

 

 

 

 

 

 

One of the first uses of asphalt in U.S. road building was in 1872 in New York's Union Square.

Poet Henry Wadsworth Longfellow was the first American to have plumbing installed in his house, in 1840.