"Hey, Bills, where are you off to this fine Monday morning?" Joe asks. Bills replies in a rush, "I can't talk now I'm on my way to a breakfast meeting with the field service engineers."
In a panic Joe cries, "No one told me about a Monday morning meeting!"
"I've been meeting with a different service team every two weeks or so since I was transferred. Normally, I'm at the start of the 7:30 meeting, but I asked them to begin it without me today. I wanted to come in and check out the demo room. Care Free Leisure is coming in on Wednesday and I wanted to make sure we still had the new multifunctional 752F on the floor.
You know with the way that Corporate is mandating to rotate our demonstration equipment, you always have to triple check."
"Why do you meet with the service people every couple of weeks?" questions Joe. "They call whenever there are persistent problems with the equipment. Lately I haven't gotten any calls, so they must be doing a great job." Bills, "I don't meet with them to talk ONLY about service issues, I also discuss what is happening in the field with them and our customers.
They're a wealth of information. It was because of Corie Wratchet that I got this demo on Wednesday. I had called the purchasing person at Care Free Leisure just three weeks ago and everything seemed fine with their old box. They said they were not in the market."
"Then Corie tells me a week ago while she was on a routine service call that she heard Paul, the production manager bragging about a big print job they just won. Well, you can imagine how fast I jumped on that. immediately went on the Net and researched their company some more.
