The message was from Jack at the warehouse. He said that he wasn't going to be able to deliver that 418SF today because the sorter never shipped. Great, another supply chain problem, Joe thinks. They just never seem to get it right. "Can't anyone do anything right around here!" he yells. He marches right into his manager's office at the end of the cubicles. On the walls are the familiar pictures of a golf course and a crewing team with the ALL too positive statements - team work allows everyone to win and challenges are meant to be overcome. Bobbi is Joe's manager. She is definitely a different manager than Bills.
Her style is more like his old high school coaches and less like a corporate manager. She can motivate you and will listen to your problems, but she wants results.
At only 5' 2", she has proven time and time again that she is no one to tussle with. She's demanding of herself and has recently started turning up the heat on Joe to get more activity. And now with this new EBAY or EBDAY stuff, Joe knows she'll be wanting more. Joe doesn't know where those results will come from.
His territory has always been very competitive and his customers always shop around for the best prices. That is a fact and management is just going to have to understand it. He works hard enough as it is and he certainly can not do any more. Joe's favorite saying is, "You can't get blood out of a turnip." The real problem is getting equipment delivered. They CAN'T do anything right. Bobbi pulls Joe back to his reality by asking, "Forget to set your alarm, Joe?"
"Oh, I, huh… you know how bad traffic is in the morning." He lets Bobbi's comment slide without much of a defense. He left his house at 7:45 this morning. He can't be responsible for rush hour traffic. It's not his fault that this wonderful city could not plan the roads any better. "Hey," he continues, " I didn't come in here this morning to talk about traffic. I have a problem that YOU need to fix."
