She has tried to give him suggestions, but he likes to think of himself as an "old salt" even though he just recently celebrated his thirty-second birthday. All of those suggestions have gotten the same reply, "You can't get blood out of a turnip." There must be a way for her to make him more productive.

Joe rants for five minutes about the equipment delivery problems and that if they were fixed he would be at plan or better, before Bobbi asks, "OK, Joe what is OUR issue today?"

He finally gets to his 418SF not shipping on Friday. "I promised All Square Construction that it would be there, and now I pick up a message today saying that it wasn't delivered. They are going to be really mad and I may lose the business. You know how long I've been working on this one. How can I make my plan when everyone around me keeps screwing up?"

Bobbi interjects quickly, "Settle down, Joe, I'll call Jack and find out what happened. What has the customer told you so far?" Joe's defenses go up and he says he hasn't talked to the customer yet. He wants to have a definite delivery time before he calls them. As Joe walks out of Bobbi's office he can hear her say, "You shouldn't let this stuff affect you so much.

The supply chain isn't out to get you. It's an issue that we're...." Joe doesn't hear the rest. He has heard it all before.